Return, Shipping, Customer Service:

RETURNS: To make your purchases even easier, SkinCareLA.com will reassure your satisfaction by offering you a comfortable return policy. Understanding the delicate nature of our products, returns must be made promptly.

  • Items must be returned within 15 business days of Post Office delivery. Business days are Monday through Friday.

  • You must notify us about your return. Please E-MAIL as soon as you decide you would like to return your purchase.

  • Enclose the unused item(s) with all additional materials including packaging, boxes and un-tampered tags* in the package we have provided.
     
  • Clearly write the Return Person Information, so we can credit your account accordinly.

  • Send this package back to:

    SkinCareLA.com
    3140 Dona Sarita Pl.
    Studio City, CA 91604.
    Phone: (818)445-2659

    E-mail: CustomerService@SkinCareLA.com


Once the package is received at SkinCareLA.com it is thoroughly inspected to ensure that there was no use of the item(s). Your credit card will then be refunded the amount of the item excluding original shipping charges.
Please allow a short processing period to fill your refund. This should be no more than 5 business days providing that the returned item(s) has met the above criteria. During holiday seasons time expectancy may vary.

If you have any questions or comments please don't hesitate to contact us at info@skincarela.com


Shipping Options:

SHIPPING: SkinCareLA.com merchandise are carefully packaged to ensure a safe and easy arrival. Using US Post Office regular mail delivery.

In the unfortunate event that an item is out of stock or no longer available, SkinCareLA.com will send a notification via e-mail or telephone. This e-mail will explain the status of your order. If the item is unavailable, we may attempt to offer a comparable suggestion.


Shipping Charges:
Order Value Shipping Charges
from $0.01 to $9.99 $5.99
from $10.00 to $49.99 $7.99
from $50.00 to $99.99 $9.99
from $100.00 to $199.99 $12.99


While waiting for your order to arrive, remember to only count business days (Monday through Friday).
INTERNATIONAL ORDERS:

At this time SkinCareLA.com only ships within the United States and Canada. We hope to begin offering international shipping in the near future for additional shipping charge

If you have any questions or comments please don't hesitate to contact us at info@skincarela.com


Customer Services:

CUSTOMER SATISFACTION: We are committed to your satisfaction. We are available to process orders, track orders, assist with returns or anything else to make your shopping experience the best it can be.

SALES TAX: SkinCareLA.com Jewelry does business throughout the United States and is required by law to collect sales tax based on the delivery destination of your order, in the state of California ONLY.

PAYMENT: We accept Master Card, Visa,Discover and American Express for purchases. Your credit card will not be charged until ordered items have been shipped. The price in effect at the time of your order will be the price you are charged.

SECURITY: We know that some customers are concerned about using credit cards over the Internet. Safeguarding the privacy and confidentiality of our customers is of utmost importance to us. If by any reason, you do not want to submit your order over the Internet, please E-MAIL us your request and your phone number and our customer rep will contact to take your order over the telephone.

If you have any questions or comments please don't hesitate to contact us at info@skincarela.com


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